Best Practices - Person Directed
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: To help family members overcome fears and provide them with helpful information, they have developed “Lunch and Learns.”
They invite individuals and family members to attend a luncheon and during this time, such topics as Choice, Living Wills, Legal Guardianship, and New Waivers are presented as an informational opportunity on a monthly basis.
Who Benefits?
Individuals and family members
How?
It provides a forum for family members to learn more about supporting their family member.
Submission Date: May 21, 2009
Submitted by: Twalla Sapp
Provider Name: ResCare- Atlanta
Region: 2
Focus Element: Choice
Summary of the Best Practice: ResCare utilizes this tool to receive feedback from individuals they serve using open ended questions.
Practice: This best practice is an all inclusive review form for the provider to utilize to receive feedback from individuals receiving services and supports. The form contains open ended questions that focus on the areas of personal goals, choices, social inclusion, relationships, rights, dignity and respect, health, environment, security and overall satisfaction with services and supports. The best aspect of this document is that it is a “single document” that encompasses all areas of an individual’s interests and needs. This document also includes a summary section at the end to identify an individual’s needs to improve their services and supports. This document is definitely driven by the individual!
Who Benefits?The individual is being afforded the opportunity to give their feedback in a non- restrictive manner. The provider benefits by acquiring information from the individuals they serve in order to provide person centered services as well as trending the results from these assessments to improve their overall service delivery system.