Best Practices - Provider
Submission Date: April 29, 2010
Submitted by: Marion Olivier
Provider Name: Lowndes ARC
Region: 5
Focus Element: Other
Summary of the Best Practice:
The provider uses a form called Individualized Service Plan Review/Addendum to review and document an individual’s progress or lack of progress on their goals and the reasons why. Based upon this evaluation, if there are changes needing to be made to supports to assist the person in meeting their goals, and/or changes to objectives and/or goals this documents what those changes are. At the bottom it also identifies whether there are any critical medical issues occurring which may alter supports, goals and objectives.
The only recommendation to this form is to include a space for the individual receiving services to sign as well. By doing so will demonstrate the person’s involvement in the review of progress and the decision making to change supports, objectives or goals.
Who Benefits and How? Provider benefits from looking at the effectiveness of their supports and services to helping a person meet their goal/objective and providing an opportunity to make changes according to the person’s preferences. The individual benefits from being a part of directing their supports and services.
Submission Date: March 3, 2010
Submitted by: Linda Lawrence
Provider Name: Green Oaks Center, 2442 Highway 133 South, Moultrie, GA 31768 - Michele Folsom, Clinical Director and Russ Joiner, Executive Director
Region: 4
Focus Element: Rights
Summary of the Best Practice:
Provider uses a comprehensive form entitled, “Assessment of Rights for Persons Receiving Services,” which provides a means to obtain a detailed understanding of each individual’s ability to understand and exercise their rights; to identify the needed supports, including any restrictions; and to assist the individual with obtaining this information.
Who Benefits?
The individual receiving services benefits due to the in-depth review this assessment provides in reviewing their rights in many realms of their life.
How?
The evaluation is completed annually, or as needed, to determine the rights each individual receives in their everyday life. The individual’s ability to understand and exercise their rights, and identify the supports that are needed, are identified and these issues are included in future planning.
Submission Date: December 14, 2009
Submitted by: Letitia Gantt
Provider Name: Henry’s Personal Care Home
Region: 3
Focus Element: Health, Safety
Summary of the Best Practice: Henry’s Personal Care Home desires to assist individuals in maintaining their health while visiting family and friends. Their dedication to assisting individuals has resulted in making a request that an agreement concerning the visitation, medical or medication needs of the individuals are met when not in their personal home. The form “Visiting Away Agreement” gives clear instruction to the responsible party in writing as part of the health and safety needs of the individuals they serve.
Who Benefits and How? Individual benefits, as their health and safety needs are clear while visiting family and friends. Family and friends benefit, as they become more comfortable with assisting individuals as the medical/medication needs are in writing versus verbal instructions. Henry’s Personal Care Home staff benefit, as they have a clear understanding as to the visitation timeline to ensure the proper amounts of medication is dispensed to the individual prior to leaving the home and have a written understanding as to the individuals departure/arrival to their personal home.
Submission Date: December 14, 2009
Submitted by: Letitia Gantt
Provider Name: Henry’s Personal Care Home
Region: 3
Focus Element: Rights
Summary of the Best Practice: Henry’s PCH strived to keep individuals informed about their financial status. They have developed a tracking system form “Consumer Expense Tracking Sheet” that affords everyone on the individuals team to have a financial snapshot.
Who Benefits? Individuals benefit, from this tracking sheet by becoming aware of their money management and independent with their finances. Henry’s Personal Care home benefits, as they become transparent in the accounting of financial matters for the individuals they serve. Support Coordination benefits, as they can utilize the accounting method to quickly identify the spending patterns for their reporting processes during a visit to the home.
How? All team members who utilize the tracking sheet come to a better realization as to the financial status of the individuals they serve.
Submission Date: December 14, 2009
Submitted by: Letitia Gantt
Provider Name: GRN Independent Enterprise 175 Kirkland Road, Covington, GA
Region: 2
Focus Element: Health, Safety
Summary of the Best Practice: Independent Enterprises has an “Activity Capability Release Form” that is signed by the physician. It indicates the level of capabilities an individual has in following areas such as level of walking, health and safety support, program identified health concerns (completed by I&E staff) for the individuals, any special instructions related to health concerns and any restrictions. These restrictions include ground level activities, outdoor activities (i.e. cannot use feet for repetitive movement or no swimming/water activities), etc.
Who Benefits? It is of benefit to the individuals, Independent Enterprise staff and Support Coordination Agencies
How? For the individuals, it supports their capabilities and limitations. For Independent Enterprises Staff, it allows them to advocate on behalf of the individuals served concerning their health care and allows them to gain a better understanding of how an individual should be supported along with including this information in the HRST. For Support Coordination Agencies, it allows them to include these limitations in the individuals ISP and SIS. This also affords the opportunity for the support coordinator to ensure that action plans are written according to the individual’s capabilities.
Submission Date: October 29, 2009
Submitted by: Beth Gallagher
Provider Name: Woodright Industries
Region: 1
Focus Element: Rights
Summary of the Best Practice: Woodright Industries desired to assist individuals and families they serve with the best information possible concerning money management and protection of consumer funds. They utilize a form called “Request to Manage Consumer Funds”. This form is explained to any individual who desires money management assistance from their agency.
Who Benefits? Individuals, families and the provider.
How? Individuals and families have the opportunity to receive assistance and the tracking of managing funds for events offered. The provider has a way to capture the assistance provided.
Submission Date: October 29, 2009
Submitted by: Kim Minchin
Provider Name: Satilla CSB-Bacon County
Region: 5
Focus Element: Other
Summary of the Best Practice: The provider utilizes a monthly tracking set of forms to assist individuals in managing their finances, which includes a breakdown of all dollars in and out of their account. The forms are completed by the case manager and reviewed by the individual’s team.
Who Benefits? Individuals and the provider as all finances are transparent and accurate
How? The provider is able to provide an accurate record of individual’s finances and individuals are able to access their finances and obtain information on funds available. These forms provide an opportunity for the individual to learn more about and possible management of their funds.
Submission Date: October 14, 2009
Submitted by: Claire Smith
Provider Name: Georgia Pines
Region: 4
Focus Element: Health
Summary of the Best Practice: Georgia Pines has developed a “medical tracking Sheet” that assists in the ongoing quality assurance concerning individuals appointments and medical needs. This tracking sheet provides a timeline of all medical appointments for the individual as well as reason for appointments, results of the appointment and whatever follow up is needed or when the next appointment is scheduled.
Who Benefits and How? Individual’s benefits as they have a tracking of all their medical appointments that ensures that their medical needs are not overlooked and kept current. Georgia Pine Staff benefit, as they have a running log of all medical services being assisted by staff that serve the individual and can use this tracking sheet to inform emergency personnel if an event occurs in an individual life while in their services. Support Coordination can benefit, the form gives a clear snapshot as to the individual’s current healthcare status and needs of the person in the future.
Submission Date: October 5, 2009
Submitted by: Claire Smith
Provider Name: Thomas Grady Service Center
Region: 4
Focus Element: Health
Summary of the Best Practice: Thomas Grady Service Center desires to ensure that no health screening goes unnoticed in the lives of the individuals they serve. Currently in each individuals file there is an age appropriate screening chart that is filled out with the individual and their family to capture all necessary pre-screening preventative diagnostics.
Who Benefits? Individuals receiving the benefits of pre-screening
How? Regular check-ups and age appropriate screenings can improve your health.
Submission Date: October 5, 2009
Submitted by: Claire Smith
Provider Name: Gilmore Center
Region: 1
Focus Element: Rights
Summary of the Best Practice: Gilmore center utilizes a rights booklet with individuals annually that has been developed by their Human Rights Committee. The purpose of the booklet is to review rights with individuals but also the responsibility associated with implementing a specific right.
Who Benefits? Individuals
How? Rights are clearly explained with color pictures
Submission Date: October 5, 2009
Submitted by: Claire Smith
Provider Name: Gilmore Center
Region: 1
Focus Element: Safety
Summary of the Best Practice: Individual Safety Assessment developed by Gilmore Center utilizes an individual safety assessment to assist individuals and staff in obtaining an individual’s level of understanding in several safety situations. This assessment is reviewed annually and/or changed as the individual’s level of understanding increases.
Who Benefits? Individual, Direct support staff and the Provider, anyone reviewing records.
How? Provides in depth information on the person’s awareness of safety processes and identifies safety needs in several situations and environments.
Submission Date: September 14, 2009
Submitted by: Kathy Flight
Provider Name: Seeds of Hope
Region: 3
Focus Element: Rights, Other
Summary of the Best Practice: Seeds of Hope developed 2 forms called House Meetings and Day Services Monthly Meeting to be used by staff with each individual based on which service setting they are in. This is a monthly opportunity for individuals to express any concerns they have.
Who Benefits? Individuals and provider
How? Individuals are given an opportunity to express their needs/choices/concerns/requests/level of satisfaction which is being documented by the provider who then is able to initiate any service changes based on their findings at these meetings.
Submission Date: September 14, 2009
Submitted by: Kathy Flight
Provider Name: Annandale Village
Region: 3
Focus Element: Community Life
Summary of the Best Practice: Annandale created 2 forms called the Field Trip Summary and Villager Trip Summary to track their community outings and the success of each trip from the provider and individual (or ‘villagers’) perspective.
Who Benefits? Individuals and provider
How? Tracks the success of the trip from all parties’ perspectives, then reviewed with management for further planning of events
Submission Date: September 14, 2009
Submitted by: Jessy Ebert
Provider Name: Your Friends and Neighbors of Georgia, Inc.
Region: 3
Focus Element: Choice
Summary of the Best Practice: Your Friends and Neighbors day service program offers courses on a daily basis to educate individuals about various aspects of their life. Each day an individual chooses what courses they desire to attend. Courses change according to the needs of the individuals attending this day service program.
Current courses include: (1) Making a Difference (2) Finding and Keeping a Job (3) Using My Money Well (4) Telling My Story (creating their own scrap booking story) (5) Functional Communication (6) Circles (relationship skills) (7) Exercise (8) Planning My Life (9) Its My Choice (10) All Feelings Are OK
Who Benefits? Individuals served as they are directing their daily activities. Direct support staff that assist each individual in identifying creative course opportunities. The provider in developing their day services to meet the needs of the individuals they serve.
How? Individuals are learning about various aspects of their life through creative course opportunities based upon their unique needs and desires. Staff is developing courses based upon individual’s preference versus the service delivery systems.
Submission Date: August 27, 2009
Submitted by: Kim Minchin
Provider Name: Jessamine Place
Region: 5
Focus Element: Safety
Summary of the Best Practice: The Jessamine Place as developed a safety assessment that they use to identify safety risk for their supported employment sites.
Practice: The form is completed by staff prior to the annual ISP. If any safety concerns are observed staff assist in the development of a plan of action. The assessment is used during the ISP to help develop safety goals for the upcoming service year as required.
Who Benefits?
This benefit is for the individual’s served as it ensures that their work environments are safe and that they are aware of safety concerns.
Submission Date: August 10, 2009
Submitted by: Kim Minchin
Provider Name: New Horizons
Region: 4
Focus Element: Other
Summary of the Best Practice: The provider has developed a daily schedule for individuals that contain words and pictures.
Practice: Daily when individuals come into the center staff assists each individual in developing their daily schedule including the times that they desire to complete each activity.
Who Benefits?
This benefits the individuals being served by allowing them to have control over their daily activity.
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Jessamine Place
Region: 5
Focus Element: Choice
Summary of the Best Practice: The Jessamine place utilizes several person centered tools to identify the things most important to the individual.
Practice: The GIFTS, INTEREST and PREFERENCES questionnaire and the Supports Network Map are completed prior to the ISP by individuals and the staff that knows them best. The tools are then used to develop goals for the ISP.
Who Benefits?
The individual being supported benefits from this practice because they end up working on things that are truly important to them.
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Jessamine Place
Region: 5
Focus Element: Rights
Summary of the Best Practice: The Jessamine Place utilizes a rights review form to determine if individuals are exercising their rights according to their preferences.
Practice: Staff completes the questionnaire with the individuals they support on an annual basis. Staff educates the individual on each right and then determine through conversations with the person if they are exercising the rights. The form also has a place to indicate which rights are most important to the person.
Who Benefits?
This benefits staff in knowing which rights is important to the individual and benefits the individual by providing them an opportunity to express their preferences on rights
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Jessamine Place
Region: 5
Focus Element: Other
Summary of the Best Practice: The Jessamine Place has developed an agreement for individuals for whom they are representative payee.
Practice: When the provider agency becomes the representative payee for an individual, they meet with the person and both parties sign this agreement form outlining what is expected from each other.
Who Benefits?
This benefits the provider in that it outlines what their expectations for themselves and the people they support.
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Brian’s PCH
Region: 2
Focus Element: Rights
Summary of the Best Practice: Brian’s PCH developed a form for individuals to use to keep track of their own money.
Practice: Staff supports individuals in completing the money transaction form anytime the individual receives or spends money. The form itemizes the individual’s monthly expenses as well as the dollars they have coming in.
Who Benefits?
This benefits the individuals being served by allowing them to recognize their achievements and by giving them the opportunity to share that success with others.
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Star Choices
Region: 4
Focus Element: Other
Summary of the Best Practice: Star Choices utilizes a monthly assessment form that that reviews an individuals services and documents satisfaction with services.
Practice: Staff completes this form with the individual when they visit with the person on a monthly basis. It documents activities for the month and the person’s satisfaction with services and supports.
Who Benefits?
This benefits the individual because it provides them with the opportunity to express their thoughts. These tools are also of benefit to the staff because it helps identify monthly the things that are most important to the individual.
Submission Date: August 7, 2009
Submitted by: Kim Minchin
Provider Name: Brian’s PCH
Region: 3
Focus Element:
Summary of the Best Practice: Brian’s PCH developed a form for individual’s with alternate learning/communication styles to document their own goals.
Practice: Staff typed out all of the individual’s goals in very simplified terms that were understandable to the individual. When the individual has completed that goal for the day he/she is able to select a sticker that they can place next to the goal to show that they have completed it successfully.
Who Benefits?
The individual benefits by being able to celebrate his/her own achievements.
Submission Date: July 27, 2009
Submitted by: Beth Gallagher
Provider Name: Dembure Personal Care Home
Region: 3
Focus Element: Choice
Summary of the Best Practice: The development of a “Focus Book” for individuals to utilize while they are at the day program the book provides an opportunity for individuals to have a personalized book that includes current goals to review and comment on how they are doing daily. There are several other individualized supports categories for individuals to include in their book such as: changes made/requested to action plans, calendar of events they choose to participate in (community and facility based) and place for individual to write what accomplishments and achievements they have made that is celebrated monthly. There was even a section for dreams and visions, photographs, and much more, if desired.
Who Benefits?
Individuals and staff
How?
Individuals will have their own personalized book that focuses on what matters most to them. They will be encouraged to take a more active role in planning their goals and tracking their achievements and dreams. Staff will have the opportunity for one to one time with individuals to review books and gain more knowledge of the individual in order to better support them.
Submission Date: July 20, 2009
Submitted by: Twalla Sapp
Provider Name: Gracewood Community Services
Region: 2
Focus Element: Choice
Summary of the Best Practice: Gracewood Community Services utilizes this new self assessment tool to help them develop person centered supports and services for individuals they serve.
Practice: Staff uses this tool to solicit feedback from individuals they serve as well as learn about their interests in order to develop person centered supports. The tool includes but is not limited to the areas of health, safety/ security, community, friends/ relationships with others, work, home and services.
Who Benefits?
The individuals and provider both benefit from this tool. The individual benefits by having the opportunity to take the lead in all aspects of their life and give valuable information to the provider so services and supports can be developed based on their needs and desires. The provider benefits by gaining knowledge of the individual’s interests so they can better support him/her with having a meaningful life in all areas of their life.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: The provider developed a Satisfaction Survey to give to individuals who have an alternative communication style. The survey uses pictures to solicit individuals’ feelings of satisfaction regarding their supports and services.
Who Benefits?
Individuals and the provider
How?
It provides an alternative means to solicit information from individuals about their satisfaction of supports and services received from the provider.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Rights
Summary of the Best Practice: The provider developed an “Individual Rights Questionnaire.” They interview the individual using this questionnaire to document the person’s awareness of rights and to learn more about their preferences for rights.
Who Benefits?
Individuals and the provider
How?
It provides a means to solicit information from individuals about their understanding and preferences for rights.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: The provider developed a survey to send out to community businesses and organizations. It first told them about themselves and the people they serve. The survey asked the community business or organization whether they have potential employment or volunteer work available for the individuals and the potential for future positions if none were available at that time. They surveyed organizations they have and have not had contact with in the past.
Who Benefits?
Community organizations, Individuals and the provider
How?
It provides an opportunity for the community to learn more about and become aware of the individuals being served and their potential to be more involved in their communities as well as potential for employment.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: To help family members overcome fears and provide them with helpful information, they have developed “Lunch and Learns.” They invite individuals and family members to attend a luncheon and during this time, such topics as Choice, Living Wills, Legal Guardianship, and New Waivers are presented as an informational opportunity on a monthly basis.
Who Benefits?
Individuals and family members
How?
It provides a forum for family members to learn more about supporting their family member.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: The provider developed a survey to send out to community businesses and organizations. It first told them about themselves and the people they serve. The survey asked the community business or organization whether they have potential employment or volunteer work available for the individuals and the potential for future positions if none were available at that time. They surveyed organizations they have and have not had contact with in the past.
Who Benefits? Community organizations, Individuals and the provider
How? It provides an opportunity for the community to learn more about and become aware of the individuals being served and their potential to be more involved in their communities as well as potential for employment.
Submission Date: June 27, 2009
Submitted by: Marion
Provider Name: Mitchell Baker
Region: 4
Focus Element: Other
Summary of the Best Practice: The provider did an Easter Egg hunt in the community. They first contacted community organizations to participate and for those that were willing, the provider placed Easter Eggs at those locations. The provider put together small groups of individuals who wanted to participate. Each group was given clues to help them find the community organization in order to find the eggs.
Who Benefits? Community organizations, individuals and the provider
How? It provides an opportunity for the community to learn more about and become aware of the individuals being served and their potential to be more involved in their communities. It helps also provide the individuals an opportunity to learn more about the different organizations in their community. This activity could be utilized in other ways such as Geocaching Hunt or I-Spy activity.
Submission Date: June 26, 2009
Submitted by: Kim Minchin
Provider Name: Brian’s PCH
Region: 3
Focus Element: Other
Summary of the Best Practice: Brian’s PCH developed a form for individual’s with alternate learning/communication styles to document their own goals.
Practice: Staff typed out all of the individual’s goals in very simplified terms that were understandable to the individual. When the individual has completed that goal for the day he/she is able to select a sticker that they can place next to the goal to show that they have completed it successfully.
Who Benefits?
The individual benefits by being able to celebrate his/her own achievements.
Submission Date: May 21, 2009
Submitted by: Twalla Sapp
Provider Name: ResCare- Atlanta
Region: 2
Focus Element: Other
Summary of the Best Practice: ResCare utilizes this tool to receive feedback from individuals they serve using open ended questions.
Practice: This best practice is an all inclusive review form for the provider to utilize to receive feedback from individuals receiving services and supports. The form contains open ended questions that focus on the areas of personal goals, choices, social inclusion, relationships, rights, dignity and respect, health, environment, security and overall satisfaction with services and supports. The best aspect of this document is that it is a “single document” that encompasses all areas of an individual’s interests and needs. This document also includes a summary section at the end to identify an individual’s needs to improve their services and supports. This document is definitely driven by the individual!
Who Benefits?The individual is being afforded the opportunity to give their feedback in a non- restrictive manner. The provider benefits by acquiring information from the individuals they serve in order to provide person centered services as well as trending the results from these assessments to improve their overall service delivery system.
Submission Date: February 19, 2009
Submitted by: Twalla Sapp
Provider Name: Georgia Mentor
Region: 2
Focus Element: Choice
Summary of the Best Practice: Georgia Mentor utilizes a form to gain knowledge about an individual’s interests in activities in his/her community to better support the individual in his/her community life.
Practice: This form is utilized by staff to gain an awareness of an individual’s interests in community settings. The form provides information regarding whether an individual has participated in an activity in the past, is participating in an activity currently or would like to participate in an activity in the future. The information can be updated frequently.
Who Benefits?:
The individual receiving services benefits from this practice by having the opportunity to express their interests and activities they would like to participate within community settings. Staff benefits by gaining knowledge of the individual’s interests to support them with having a meaningful life in the community.
Submission Date: February 19, 2009
Submitted by: Twalla Sapp
Provider Name: Georgia Mentor
Region: 2
Focus Element: Rights
Summary of the Best Practice: Georgia Mentor utilizes a form (see link below) to inform individuals of their rights as well assess what supports are needed for the individual to understand and exercise their rights.
Practice: This form is utilized by staff to share information to individuals of his/her rights, assess whether the individual understands and exercises his/her rights and determine what type of support the individual may need to learn more about his/her rights and exercise those rights. This form is updated regularly.
Who Benefits?
The individual benefits from this practice by receiving education on all of their rights as well as supports to learn more about them and supports to exercise those rights most important to them. Staff also benefit from having documentation to demonstrate what supports they need to provide to better support individuals in learning about and exercising rights.
Submission Date: February 19, 2009
Submitted by: Twalla Sapp
Provider Name: Georgia Mentor
Region: 2
Focus Element: Choice
Summary of the Best Practice: Georgia Mentor utilizes a form (see link below) to gain knowledge about an individual’s interests in activities in his/her community to better support the individual in his/her community life.
Practice: This form is utilized by staff to gain an awareness of an individual’s interests in community settings. The form provides information regarding whether an individual has participated in an activity in the past, is participating in an activity currently or would like to participate in an activity in the future. The information can be updated frequently.
Who Benefits?
The individual receiving services benefits from this practice by having the opportunity to express their interests and activities they would like to participate within community settings. Staff benefits by gaining knowledge of the individual’s interests to support them with having a meaningful life in the community.
Submission Date: January 23, 2009
Submitted by: Twalla Sapp/ Linda Bodo/ Heather Peters
Provider Name: Gracewood Community Services
Region: 2
Focus Element: Health
Summary of the Best Practice: Gracewood Community Services utilizes this pain assessment to give details regarding how an individual may display that they are experiencing pain.
Practice: The direct care staff utilizes this tool to identify when an individual may be experiencing pain. This tool is utilized for all individuals including those with alternative communication styles. Based on the individual’s actions, reactions and statements the staff is able to assess where the individual is experiencing pain and the intensity of the pain.
Who Benefits?The individual and provider both benefit from this tool. The individual is able to express their pain and have someone (staff) who is knowledgeable and able to understand what they are communicating. The provider benefits from having a clear understanding of how the individual expresses pain and discomfort and is able to update this information in the individual’s file documentation.
Submission Date: October 31, 2008
Submitted by: Beth Gallagher, Quality Improvement Consultant
Provider Name: Cherokee Training Center
Region: 3
Focus Element: Other
Practice: Provider has developed a comprehensive Pre-Survey (see link below) for the ISP that is utilized as part of their ISP pre-planning process. It affords individuals to express what matters most to them prior to their support plan meeting.
Who Benefits?
The person and their Team then has this knowledge of what matters most prior to the ISP meeting which assists the person to self-advocate and the Team to better support the person and facilitate discussions.
Submission Date: October 31, 2008
Submitted by: Beth Gallagher, Quality Improvement Consultant
Provider Name: Cherokee Training Center
Region: 3
Focus Element: Rights
Practice: Provider has developed a comprehensive rights training booklet (see link below) that is utilized within their service delivery system as an on-going training tool. It affords persons with all communication and learning styles to explore their rights and develop skills necessary to implement and take responsibility in exercising the rights that matter most to them.
Who Benefits?
The person receiving services benefits from learning more about their rights. The direct support professional benefits from learning from the person what rights are important to them and whether the person needs additional support in learning even more about their rights as a citizen.
Submission Date: October 28, 2008
Submitted by: Linda Lawrence, Regional Manager
Provider Name: Albany Advocacy Resource Center
Region: 4
Focus Element: Rights
Practice: Provider affords an opportunity for each individual within their program to easily understand their rights. Provider has created a nine-page publication, where each "right" is written in large font, with multiple colored graphics, explaining each right they are entitled to receive. When staff is reviewing the rights to individuals receiving services, they combine a verbal, with visual, to ease the individual in better understanding their rights.
Who Benefits?
The person receiving services benefits because it gives them a sense of better understanding their rights and what to do if they feel they are not being provided this opportunity.